Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at emotoflux@gmail.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at emotoflux@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at emotoflux@gmail.com.

Refund Policy

We have a strict no-return policy FOR NON-DEFECTIVE PRODUCTS once an order has shipped. Returns are only allowed before the item has been shipped, and any approved return will incur a 25% restocking fee.

To request a return before your order ships, contact us at emotoflux@gmail.com

If your return request is approved, we’ll provide instructions on how to proceed. Any items sent back to us without prior approval will not be accepted.

You can always contact us with any questions at emotoflux@gmail.com

Damages and Issues

Please inspect your order upon delivery and contact us immediately if your item is defective, damaged, or if you received the wrong item. We will evaluate the issue and make it right.
This is the only circumstance where we may offer a replacement or solution after shipping.

Exceptions / Non-Returnable Items

We do not accept returns for:

  • Sale items or gift cards

  • Perishable goods

  • Custom or personalized orders

  • Personal care items

  • Hazardous materials, flammable liquids, or gases

If you have questions about whether your item qualifies (before it ships), email us.

Exchanges

Because returns are not accepted after shipping, the fastest way to get the item you want is to request changes or cancellations before your order ships or FOR DEFECTIVE PRODUCTS. Once shipped, we cannot cancel or exchange.

European Union 14-Day Cooling Off Period

If your order is shipped into the EU, you retain a legal 14-day right to cancel your order. However, the item must not have been shipped yet to qualify. Once shipped, returns are not accepted.

Refunds

Refunds are only offered for approved cancellations before shipping FOR NON-DEFECTIVE PRODUCTS, minus the 25% restocking fee.
If approved, we’ll process your refund to your original payment method within 10 business days.
If more than 15 business days have passed since approval, please contact us at emotoflux@gmail.com