Refund policy

All Sales Are Final

All sales are final.

We do not accept returns, refunds, cancellations, or exchanges for non-defective products, except where required by applicable law.

By placing an order with us, you acknowledge and agree that your purchase is final.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery.

If your item arrives damaged, defective, or incorrect, contact us immediately at emotoflux@gmail.com so we can evaluate the issue.

To help us review your claim, please include your order number, a description of the issue, and clear photos or videos showing the problem.

If your claim is approved, we may offer a replacement, repair, refund, store credit, replacement parts, or another solution at our discretion.

This is the only circumstance where we may offer a replacement, refund, or other solution after an order is placed, unless otherwise required by applicable law.

Items sent back to us without prior written approval will not be accepted.

Cancellations

Because all sales are final, we do not guarantee cancellations after an order is placed.

If you need to request a cancellation, contact us immediately at emotoflux@gmail.com.

Cancellation requests are not guaranteed and may only be considered before the order has shipped or entered processing.

If a cancellation is approved, the refund may be subject to a 25% restocking and processing fee.

Once an order has shipped or entered processing, it cannot be cancelled, refunded, returned, or exchanged, except for approved damaged, defective, or incorrect items, or where required by applicable law.

Returns and Exchanges

We do not accept returns or exchanges for non-defective products.

This includes, but is not limited to, buyer’s remorse, ordering the wrong item, change of mind, no longer wanting the item, delays outside of our control, or incompatibility caused by customer error.

Any return, replacement, refund, exchange, or other solution must be approved by us in writing before any item is sent back.

Sale Items and Gift Cards

Sale items, discounted items, promotional items, and gift cards are final sale and are not eligible for returns, refunds, cancellations, or exchanges, except where required by applicable law.

European Union Customers

If your order is shipped into the European Union, you may have certain legal rights that cannot be waived, including the right to cancel eligible online purchases within the required cooling-off period.

Nothing in this policy limits any mandatory consumer rights that apply to your order under EU law or other applicable laws.